Information You Provide
- Account Information: Phone number, email address, name, and profile details when you create an account
- Business Information: Business name, description, location, contact details, services, hours of operation, and images when you create a business listing
- Appointment Data: Booking details, service selections, and scheduling preferences
- Payment Information: Billing details processed securely through PayHere (we do not store complete payment card information)
- Communications: Messages sent through our contact forms or support channels
Information Collected Automatically
- Usage Data: Pages viewed, search queries, clicks, and interaction patterns
- Device Information: Browser type, device type, operating system, and IP address
- Location Data: Approximate location based on IP address or precise location if you grant permission
- Analytics Data: Page impressions, conversion metrics, and performance statistics
We use the information we collect to:
- Provide, maintain, and improve our platform services
- Process and manage business listings, appointments, and bookings
- Authenticate users and prevent unauthorized access or fraud
- Send transactional notifications via WhatsApp, SMS, or email (appointment confirmations, booking updates)
- Provide business analytics and insights to business owners
- Process payments and manage subscriptions
- Respond to customer support requests and communications
- Improve search functionality and personalize user experience
- Comply with legal obligations and enforce our terms of service
- Detect, prevent, and address technical issues or security threats
We do not sell your personal information. We may share your data in the following circumstances:
- With Business Owners: When you book an appointment, your contact information is shared with the business to facilitate the service
- With Service Providers: Third-party services that help us operate the platform (payment processing, email delivery, analytics)
- For Legal Compliance: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
- Public Information: Business listings and reviews you post are publicly visible
We implement industry-standard security measures to protect your personal information:
- Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS
- Secure Storage: Personal data is stored in secure databases with access controls
- Authentication: Passwordless OTP-based authentication reduces password-related security risks
- Access Controls: Role-based access ensures only authorized personnel can access sensitive data
- Monitoring: We continuously monitor for security threats and vulnerabilities
- Regular Audits: Periodic security assessments and updates to our systems
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information in your account settings
- Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
- Data Portability: Request your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications (transactional messages may still be sent)
- Object: Object to processing of your data for certain purposes
- Withdraw Consent: Withdraw consent for data processing where consent was the legal basis
To exercise these rights, please contact us using the information provided in the Contact Information section below.
We integrate with the following third-party services, each with their own privacy policies:
- Google Maps API: For location services, geocoding, and map display
- Google Calendar API: For two-way appointment synchronization (requires your explicit authorization)
- PayHere: Payment processing for subscription packages (Sri Lankan payment gateway)
- WhatsApp Business API: For sending OTP codes and transactional notifications
- Google Analytics: For website analytics and performance monitoring
- Sentry: For error monitoring and performance tracking
We recommend reviewing the privacy policies of these third-party services to understand how they handle your data.
Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- We will update the "Last Updated" date at the top of this page
- For material changes, we will notify you via email or prominent notice on our platform
- Your continued use of the platform after changes constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
General Inquiries: [email protected]